Frequently Asked Questions
Everything you need to know about your favorite violent bear.
Are your Gloomy Bear products authentic?
Yes, we are the official store. All merchandise, including plushies and apparel, are 100% authentic Mori Chack licensed products.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on customs processing.
What is your return policy for apparel?
We accept returns for unworn and unwashed clothing items with original tags within 30 days of delivery. Please note that limited edition drops may have specific final sale conditions.
Do you ship worldwide?
Yes, we ship Gloomy Bear merchandise to most countries globally. Shipping costs and import duties are calculated at checkout based on your location.
How should I care for my Gloomy Bear plush and clothing?
For apparel, we recommend washing inside out in cold water. For plush toys, spot cleaning with a damp cloth is preferred to maintain the fabric quality and vibrant colors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.